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Customer Services
How to order online
1. Add items to your basket.
Click on the 'Add to Basket' button and the number of items in the 'Quantity' box will be added to your basket.
If you need more than 1 of the chosen item then the default quantity of 1 can be changed by clicking inside the box, deleting the old value and entering the new qty.
You are shown your basket when you add an item to it. To view your basket at any time click the 'Shopping basket' link at the top of every page or in the bottom left menu on every page.
You can check, amend and delete items from your basket at any time.
2. Checkout
Once you have finished adding the items you want to purchase to your basket you need to go to the 'Checkout' by either pressing the 'Checkout' button on the Shopping Basket page or clicking the 'Checkout' link at the top of every page or in the bottom left menu on every page.
You will be taken to our secure order form where a summary of your basket items along with all prices and delivery is displayed.
Enter your payment and delivery details in the order form.
To send us your order press the 'Place order' button and it will be sent to a secure server in an encrypted format to protect your personal and card details (see security for more information).
You will receive an e-mail confirmation of the order if you have supplied us with an e-mail address.
Order by post (cheque/postal order)
You can either send us a letter with payment or complete and print the order form and send it to us with a cheque or postal order (see payment below for more details).