Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 consumers have the right to cancel the contract of sale for a transaction within 14 days after delivery and receive a refund of the value of the goods and the cost of standard delivery. This provides consumers with the same chance to examine goods as if they were buying in a shop and applies to all products on the site providing they have not been used or damaged and are returned with all accessories and packaging material in as new condition. Where the right to cancel has been exercised and goods are returned in a condition other than as new, deductions are allowed to be made for the diminshed value of the goods. Goods purchased for non-consumer use, by business users or for re-sale are excluded from the Regulations.
Notice to cancel is required to be given within 14 days after delivery in writing by either e-mail (firstname.lastname@example.org) by letter or by downloading our cancellation form to be completed and posted.
It is the responsibility of the consumer to return the goods at their expense to the address provided upon our confirmation the cancellation request has been received. Goods are to be returned within 14 days of giving notice. Failure to return the goods within 14 days can result in our direct costs of recovering the goods being charged to the consumer.
Refunds for cancelled goods are made no later than 14 days of return.