Deliveries are made on weekdays and can be anytime between 8.00am to 6.00pm. Customers expecting a delivery should ensure the delivery address is occupied all day in order to receive the goods as they will not be left without a signature.
If you know the address will not be occupied all day then it may be beneficial for you to provide us with an alternative delivery address on the order form such as a work address or friend/neighbour where you know there will be someone to receive the delivery.
Whilst every effort is made to ensure the expected delivery date is met, the time given for delivery of the goods is an estimate and is not of the essence and failure to meet it is not a breach of our trading terms and conditions.
Where a parcel cannot be delivered (e.g. no-one at home) a card is normally left by the courier with a telephone number to call to arrange another day for delivery. Sometimes the courier may run out of cards so you may not realise they have called in which case if you have not received your delivery by 6.00pm on the day it was expected please e-mail us and we will look into it for you.
Occasionally parcels are delayed due to poor addressing/sign-posting in which case we find it useful to provide the courier your telephone number so they can contact you for directions. There is a box on the order form which you can untick if you do not want us to pass your telephone number on to them.
What to do if there is a problem with the delivery
When you receive your delivery, you should check it thoroughly and report any damage or missing items to us within 3 days of delivery. All packaging and paperwork should be kept.
Delivery is available to mainland Great Britain addresses only. Unfortunately due to high courier charges some areas of Scotland are excluded - see below.
Delivery is not available to the following areas;-
Scottish Borders, Highlands & Isles with the following postcode prefix
DG, FK, HS, IV, KA, KW, PA, PH, TD, ZE
Isle of Man
Isle of Wight