Landline Phones, telephone and telecommunications equipment specialists


Customer Services


Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the General Data Protection Regulation (GDPR).

What information do we collect from you?
If you order from us we collect information such as name, address & phone number for billing and delivery addresses and a contact e-mail address.
The IP address of site visitors is automatically collected by the webserver and saved in access/error logs.

How do we use the information collected?
Personal details are used to provide billing and delivery of any goods purchased and to fulfil our legal duties in maintaining financial records in accordance with HMRC and Customs & Excise requirements.
IP addresses are not used unless there is a problem which requires investigation of the server logs to identify malicious IP addresses in order to block them.

Will we share your information?
We do not sell or share information to third parties that are not directly involved in the supply of goods you have purchased unless required to do so in a request from law enforcement agencies.
Involved parties include couriers/Royal Mail and/or distributors where goods have been sent direct from the supplier.

Lawful basis for processing personal data
Performance of a contract and legitimate interest to protect and maintain access and the integrity of the website.

How is my personal data safe?
All traffic through the site is sent over a secure encrypted connection using SSL.
Billing records are stored in an encrypted format on a local machine, i.e. not in the cloud.

Where is my personal data stored?
The website server is located in the E.U..
Billing records are stored in the U.K..

Your rights regarding your personal information
Under certain circumstances, you have rights under Data Protection Legislation in relation to your personal data.
These include the right to:
- Request access to your personal data
- Request correction of your personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing your personal data
- Request transfer of your personal data
- Right to withdraw consent

To exercise any of the above rights please email your request to or by post to Covans Telecom. 38 Western Road, Lancing, West Sussex. BN15 8RZ.

There is no fee to request personal information held: however, under GDPR a reasonable fee to cover administration costs may be charged or refusal to respond where a request is manifestly unfounded or excessive.



We use one cookie on the Landline Phones website and that is only used for providing the shopping cart functionality.

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.

Name Purpose Expires
PHPSESSID The information stored in the cookie is a random sequence of numbers and letters referred to as a Session ID which is used to allocate a shopping basket to you during your visit enabling you to shop online with us. When you close the browser window